Cheers for the reply Craigsaki & Flying V.... yes i have used Cradley Heath many years ago when i bought a 750 Turbo from them, always had a good reputation. I`m waiting for a proper response from my current dealer as they aren't fully staffed over the holidays.
If the follow up to the initial respose isn't positive, as in replace the part they damaged instead of making a repair to it then I will more than likely be taking my business elsewhere. If I get a good response from a dealer I will praise them..if not I respond accordingly, especially after the piss poor performance from a Triumph dealer a few years ago.....that was very embarrassing for both Hinckley & the dealer. In fairness when i got the right person at Hinckley they went out of there way to fix the problems, only for the dealer to make a further almighty f**k up.